You are more than welcome to exchange or return an item within seven days of the purchase date. Please email firstname.lastname@example.org to request a Returns Authorization Number (RAN) and we will issue you with a return address.
While the postage method you use is up to you, we recommend that you post a return to us via registered post as Molten Store cannot be held responsible for lost parcels.
Requests for an RAN that are received by Molten Store outside the time frame of seven days from the date of purchase will not be considered.
You are more than welcome to exchange or return an item within 14 days of the purchase date. Please email email@example.com to request a Returns Authorization Number (RAN). All international orders must be returned at your own expense.
Returned items must be in new, unused condition and in the original packaging. For health and safety reasons, we cannot accept returns for pierced earrings. We will not accept returns for fragrances or candles so please select carefully.
Requests for a product exchange are subject to availability and exchanges items will only be dispatched after the returned goods have been received and undergone a quality assessment by Molten Store Customer Care.
Refunds (sale price less the original delivery charge) will be processed via the original payment method within 14 days of your item being received by Molten Store Customer Care. If you would prefer a store credit, which can be used for future Molten Store purchases within six months, simply email us with your request (it's like giving a gift certificate to yourself!)
Where possible, Molten Store will offer to repair faulty items. If you would prefer an exchange, we are more than happy to replace it for the same product in the same size, subject to availability. If your item is unable to be repaired or replaced you will receive a full refund, less any shipping and handling costs.