FAQ

 

We are committed to protecting your personal information. Molten Store will never reveal your personal details to any third parties, nor are we privy to any of your credit card information (all transactions are facilitated by our secure partner, eWay, via the Commonwealth Bank of Australia). We trade as Molten Store Sales Pty Ltd.

 

 

WHEN CAN I EXPECT TO RECEIVE MY GOODIES?

 

Thank you for placing an order with us!

 

We use Australia Post for all of our domestic and international parcels. Find out more about our shipping delivery details and times here

 

 

 

 

SOMETHING I LOVE IS OUT OF STOCK! HOW CAN I GET MY HANDS ON IT?

 

Send us a love note via jamesstreet@moltenstore.com and we will do our best to help you out! 

 

 


 

 

 

HOW LONG DOES IT TAKE TO PROCESS MY RETURN?

 

Once we have received your return, we’ll process it immediately. If you have opted for a refund, we will refund your purchase price less shipping via the method you used to complete your original transaction. If you have any questions regarding the status of your return, contact us via jamesstreet@moltenstore.com. 

 

 

 

 

 

I RECEIVED A MOLTEN STORE GIFT VOUCHER. HOW DO I REDEEM IT?

 

Lucky you! Redeeming your Molten Store bounty is easy.  Simply fill your tote with things you love and enter your unique voucher code at the checkout. Alternatively, you are more than welcome to use your voucher in store with us at Shop 1 / 49 James Street Fortitude Valley Brisbane, Australia.  

 

 

 

 

 

DO YOU HAVE A PHYSICAL STORE?

 

We certainly do, and we're very proud of it. You can find us at Shop 1/49 James Street in Fortitude Valley, Brisbane, Australia.

 

 

 

I LOVE YOUR GOODIES AND WANT TO STOCK THEM IN MY BOUTIQUE. DO YOU WHOLESALE?

 

We’re chuffed that you love our goodies as much as we do, however we do not currently offer wholesale services. You can purchase our goodies directly at www.moltenstore.com.