Mail It To Us

 
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How to mail in your old gold jewellery

  1. Upon deciding which unwanted gold items you’d like to contribute to Gilt Free, check and ensure each item contains one of the accepted hallmarks.

  2. Print and complete your Mail In Form, listing your items, and place into a post satchel. We strongly recommend you send your gold in via registered post as we cannot be held responsible for lost parcels.

  3. Place your gold and Mail In Form in a post satchel, seal and send it to us care of the address below:

    Molten Store
    Shop 1, 49 James Street
    Fortitude Valley QLD 4006
    AUSTRALIA
    ph: (07) 3252 9850

  4. We will contact you within three business days of receiving your Gilt Free mail in, to confirm the contents of your mail in and its total gold value. You will have the option to accept or decline the account credit offered.

  5. Once accepted, Molten Store account credit will be directly applied onto your customer account. You will be notified via email as soon as this has been applied and you can start shopping immediately.

  6. If you decide to decline, we will mail back your items within seven business days via registered post free of charge.

If at any time you have any questions regarding Gilt Free or the status of your account credit, we’re here to help.

Email us via hithere@moltenstore.com

Or phone us on (07) 3252 9850

 
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