Visit Our Boutique

 
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How to swap your old gold jewellery in store

  1. Visit us at our boutique. Gilt Free services are available 7 days a week during business hours.

    Shop 1, 49 James Street
    Fortitude Valley
    4006 QLD
    AUSTRALIA

  2. Let our staff know you are there to swap your old gold jewellery via Gilt Free.

  3. On average, the in store Gilt Free process takes 15 minutes. This can be shorter or longer depending on how much jewellery you bring into swap. During peak times you may be asked to wait until a staff member is available to process your Gilt Free transaction. You are more than welcome to browse our store or explore what else James Street has to offer while you wait.

  4. Our staff will assess your jewellery to determine gold carat by identifying hallmarks and weighing the items,. Your Molten Store account credit will be determined according to the live gold prices. You will need to be present for the duration of the transaction and be ready to present ID and offer your signature.

  5. Once the transaction is complete our staff will inform you of the credit you have earned and apply it to your customer account. You will receive a physical credit receipt and an email credit receipt.

  6. As soon as the process is finalised you will be free to spend your credit on Molten Store finery!

If at any time you have any questions regarding Gilt Free or the status of your account credit, we’re here to help.

Email us via hithere@moltenstore.com

Or phone us on (07) 3252 9850

 
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