Lay-bys are available as a payment method in store only.

We are also able to accept lay-by payments over the phone in store.

Our in store Lay-by terms and conditions are as follows:

Term

Lay-by is available for items on a 6 week term and must be paid in full before the item can be collected.  

Collection Date

Lay-bys must be collected by finalisation date printed on the receipt.

Minimum Value

Lay-by is available on purchases of $300 or more.

Deposit

A non-refundable 20% deposit of the total of the lay-by is required on each lay-by.

Termination Fee

A lay-by termination fee of 20% is incurred if the customer chooses to cancel their lay-by agreement anytime before the delivery or collection of goods.

Payments

A regular monthly payment must be made. Payments may be made at the counter in store or over the phone.

Cancellation

Failure to make payments when they are due or collect lay-bys by the due date will be treated as cancellation of the lay-by by the customer.

In these instances, the customer will be entitled to a refund of the monies paid, less a termination fee of 20% of the total.

Customers will need to return in store with their original lay-by receipt in order to cancel and refund their lay-by.

Exclusions

Lay-by is not available on clearance and discontinued products, pre-paid cards and gift cards, cosmetics, skincare and where specifically stated in store and in promotional materials.

Non Modification

Individual items may not be added, removed or separated from a lay-by.

Tender

Refunds for lay-by deposits or payments will be refunded using the original payment method. Deposits or payments made by Gift Card will be refunded by Molten Store gift card.

Identification

Photo ID must be produced if you request a replacement lay-by document, cancel a lay-by, or when you finalise and collect a lay-by where no document can be produced.