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Online Returns

You’re welcome to return an online purchase for a refund, exchange or a store credit within 14 days.
Contact us with your preference and we’ll happily assist, guiding you on how to return your finery.

Please note that we’re unable to offer returns for 'final sale' products, customised items (including re-sized or rhodium plated), or for fragrances or pierced earrings due to hygiene reasons.

Any gift-with-purchase items received with your order will also need to be returned, in order to qualify for a refund.

In Store Returns

We offer exchanges for new product or store credit on any purchases made in store or online within 14 days of purchase provided proof of purchase can be supplied. Please note we do not refund for change of mind.

Any gift-with-purchase items received with your order will also need to be returned, in order to qualify for a return.

Please note that we’re unable to offer returns for 'final sale' products, customised or bespoke items, fragrances, or pierced earrings.

Got an FAQ?

Once we’ve received your return, we’ll apply store credit to your customer account. This store credit is valid for six months and can be used online or for in store purchases. 

To redeem your store credit online, login to your customer account and select ‘Account Credit’ as your payment method at the checkout. Type in how much of your credit you wish to redeem and click ‘Apply’.

To redeem your store credit in store, simply confirm your name at the checkout and we’ll look up the credit available on your account.

Contact us.

We're here to help.

Phone

07 3252 9850

Address

Shop 5/50 James Street
Fortitude Valley
Brisbane Queensland 4006
Australia

Shop 374/395 Hamilton Road
Chermside
Brisbane Queensland 4032
Australia