Boutique Manager
James Street, Brisbane
The Boutique Manager leads the James Street boutique from the floor, bringing together sales, client service and the daily rhythm of the team. It is a role for someone who enjoys sharing jewellery knowledge, building lasting client relationships and helping a team do excellent work.
You will work directly with the Founder, lead Sales Associates and Bespoke Specialists, and work closely with the Bespoke Sales & Services Manager on sourcing, technical questions and production.
Your role
We value the small things that help clients feel known: remembering what they love, following up thoughtfully and welcoming them back with care.
- Lead commercial performance and the client-facing experience across fine jewellery, gifting, engagement rings, gemstones, bespoke, remodelling and Gold Swap.
- Lead Sales Associates and Bespoke Specialists, including recruitment, onboarding, training, coaching, performance reviews and development conversations.
- Build strong clientelling and follow-up practices, maintain accurate client records, and support complex enquiries and clear service handovers.
- Manage rostering, workforce planning and leave approvals, together with opening, closing and the smooth daily running of the boutique.
- Oversee stock accountability and security, inventory processes and boutique presentation.
What you bring
You bring relevant retail leadership and sales experience, clear communication and a warm, capable way of working with clients and colleagues. Fine jewellery experience is warmly welcomed, along with genuine enthusiasm for jewellery and client service.
How to apply
Email your CV and a short introduction to careers@moltenstore.com, with Boutique Manager in the subject line.