Based in-store on a full-time (Tuesday - Saturday) roster, the Boutique Manager supports our retail team and boutique location in leading team culture, boutique operations, and business performance. 

We offer:

• An inclusive and kind working environment
• A competitive bonus structure 
• A generous staff discount 
• Career progression in a fast-growing business 

About you: 

• A minimum of two years of experience in a retail management role 
• Fine jewellery experience is desired, but not essential 
• Highly detail-oriented and an excellent communicator

As our Boutique Manager, we will empower you to: 

Lead your team to achieve or exceed boutique targets, championing a culture of first-class customer service

Achieve or exceed personal sales targets to set the benchmark for team performance

Lead a high-performance culture by coaching and delivering direct feedback to your team

Ensure responsibility for store-based eCommerce despatch 

Prepare the monthly roster for your boutique location

Instigate a culture of team development

Lead the hiring of Assistant Manager and Casual Sales Assistant roles

Onboard new team members and oversee training of the retail team as directed

Approve timesheets for the broader retail team weekly

Uphold a professional standard by demonstrating professional acumen around managing team expectations

Be the highest point of escalation for customer resolutions before Head Office for matters concerning your boutique location

Proactively communicate feedback and insights on product and customer service

Collaborate with Head Office to implement and maintain standards of customer care

Proactively lead improvement and optimisation recommendations around the in-store experience

Oversee the cleanliness and house-keeping of your base location

To apply:

Send your CV and cover letter to hiring@moltentore.com and let us know why you believe you are the perfect fit to lead our team.

Based in-store on a full-time (Sunday - Thursday) roster, the Assistant Manager supports our Boutique Manager and boutique location in leading sales and assisting with boutique operations and business performance. 

We offer:

• An inclusive and kind working environment
• A competitive bonus structure 
• A generous staff discount 
• Career progression in a fast-growing business 

About you: 

• A minimum of two years of experience in a retail management role 
• Fine jewellery experience is desired, but not essential 
• Highly detail-oriented and an excellent communicator

As our Assistant Manager, we will empower you to: 

Work alongside the Boutique Manager to lead the team in achieving or exceeding boutique targets, championing a culture of first-class customer service

Achieve or exceed personal sales targets to set the benchmark for team performance

Lead a high-performance culture by coaching and delivering direct feedback to your team

Contribute to a culture of team development

Assist with the onboarding of new team members and training of the retail team as directed

Be the highest point of escalation for customer resolutions when the Boutique Manager is not present

Proactively contribute feedback and insights on product and customer service

Assist te Boutique Manager in implementing and maintaining standards of customer care

Proactively lead improvement and optimisation recommendations around the in-store experience

Oversee the cleanliness and house-keeping of your base location

To apply:

Send your CV and cover letter to hiring@moltentore.com and let us know why you believe you are the perfect fit to lead our team.

Westfield Chermside & James Street Boutiques

At Molten Store, we are treasure hunters at our core. We're obsessed with jewellery and the unique stories they tell. Working in a dreamy environment & supported by our technical jewellers, our Boutiques Sales Assistants are true cupids at their core. They are high performance goal-setters with a natural DNA to connect our jewellery with their perfect person. They possess the ability to inspire whimsy, share knowledge and provide outstanding service—all whilst having fun along the way!

Our ideal candidates will have:- Experience in retail sales, ideally in jewellery (but not essential!)
- A positive professional & energetic attitude
- A natural passion for customer service & selling
- Excellent oral & written communication skills

We offer:- A delightfully warm, open, fun & friendly working environment
- The chance to be a part of a lifetime love story
- Generous discount

To apply:If this sounds like you please apply via email with your resume to hiring@moltenstore.com with your boutique location preference in the subject line.

Please note, only successful candidates will be contacted. We encourage applications from First Nations People, culturally and linguistically diverse and LGBTQ+ applicants.