Careers | E-Commerce and Content Coordinator, Brisbane Head Office

About Molten Store

Molten Store is a destination for meaningful gifts, artistry, and personal expression. Bridging sentimentality with creativity, we specialise in fine jewellery crafted with heart – from bespoke engagement rings to ready-to-wear pieces that celebrate life’s everyday and extraordinary moments. Our omni-channel presence spans immersive boutiques and a curated e-commerce platform, both united by the belief that every piece tells a story.

 

The Role Opportunity

We’re seeking a digitally-savvy, detail-obsessed E-commerce and Content Coordinator to help drive Molten Store’s online performance and visual storytelling. This role sits at the intersection of ecommerce operations and marketing execution, with a focus on platform excellence, content production, and channel coordination.

You’ll take ownership of our product uploads and digital merchandising, while also contributing lo-fi video content and campaign assets that bring our jewellery to life online. This is a hands-on, multi-faceted role where creative thinking and problem-solving are just as important as precision and process.

If you love polishing pixels, optimising online journeys, and turning ideas into clicks – this one’s for you.

 

Your Key Responsibilities

 Ecommerce Management & Product Merchandising

  • Own the end-to-end product upload process: copywriting, metadata tagging, image and video asset filing and upload, variant creation, and product drop go-live on Shopify.
  • Assist with the coordination of on-site content – including homepage refreshes, collection curation, navigation updates, product drops, and seasonal campaigns.
  • Collaborate with the Merchandise Coordinator to ensure all product listings reflect accurate jewellery terminology and inventory values, naming conventions, and pricing.
  • Actively endeavour to troubleshoot any website issues or anomalies across product data, customer journeys, or merchandising logic, escalating internally and coordinating with developers where required.
  • Liaise with the Retail Operations Manager to resolve any online-to-store order flow issues (e.g. dispatch delays, fulfilment updates).
  • Bring a conversion-first mindset to everything you touch on the site – your goal is to increase traffic, reduce bounce, and improve customer flow.

 Content Creation: Reels, Stories & TikTok

  • Plan, film, and edit short-form lo-fi content for Instagram Reels, Stories, and TikTok, showcasing our products, process, behind-the-scenes, and brand moments.
  • Launch and grow our TikTok channel, experimenting with creative formats that align with Molten Store’s tone of voice and visual style.
  • Assist with content production for paid advertising assets, working with internal and freelance creative teams to deliver on-brief, engaging creatives. Any hands-on experience with Meta Ads Manager would be highly regarded.

 Content Execution

  • Contribute to campaign rollout across the website, organic social and paid digital
  • Use Canva (or Adobe Suite) to create simple but elevated graphic assets for digital placements (site tiles, ad resizes, promotional overlays) as required
  • Assist with seasonal in-store marketing deliverables – e.g. event signage and QR code lead capture tools.

 Performance Monitoring & Troubleshooting

  • Monitor site performance daily – keep an eye on live listings, customer journeys, and Shopify data to identify friction points or opportunities.
  • Track ecommerce KPIs (conversion rate, AOV, traffic sources) and contribute learnings to team discussions.
  • Take initiative when problems arise: whether it's a broken page, a content gap, or a missing product photo, you roll up your sleeves to solve it or escalate appropriately.

 

What You’ll Bring (Or Be Willing to Learn)

  • 1–3 years of experience in a marketing, ecommerce or digital content role – ideally within jewellery or a related sector.
  • Shopify fluency, with experience in product uploads, visual merchandising, collection management and homepage updates.
  • Confidence in creating lo-fi video content for Reels and TikTok (editing via in-app or tools like CapCut).
  • Strong aesthetic sensibility and ability to follow brand tone, from product photography to campaign visuals.
  • Comfort working across Canva (must-have) and Adobe Suite (nice-to-have).
  • Highly organised with an eagle eye for detail and a love of lists, processes and deadlines.
  • A collaborative approach and willingness to own your lane – you get things done, and you’re always thinking about what could be improved.


Success in This Role Looks Like

  • Products are published with zero errors, presented beautifully, and launch smoothly on time.
  • Homepage, navigation and collection pages are consistently up to date, clean, and conversion-optimised.
  • TikTok and Reels content is frequent, engaging and aligned with our brand voice.
  • Site issues are caught early, resolved fast, and your initiative builds trust across the team.

 

Why Join Us?

At Molten Store, you’ll be part of a passionate team of creatives, makers, and storytellers who believe jewellery should be made with heart. This is a rare opportunity to build hands-on experience in both ecommerce and brand marketing, while helping shape the online presence of a growing, purpose-led Australian brand.

Plus you’ll get: 

  • $500 to spend on demi fine jewellery each quarter
  • Generous discounts on demi fine and fine jewellery
  • A day off on your birthday
  • Flexible start and finish times
  • Free on-site parking

Ready to apply? 

Email your CV and cover letter to careers@moltenstore.com.
Please note, only short-listed applicants will be contacted.