Warranties

Demi fine jewellery

Our demi fine jewellery is covered by a 3 month warranty period from the date of purchase (or date of delivery for online orders).

If your demi fine jewellery is damaged or broken within this period and our team is unable to repair the product, we are pleased to offer a replacement at no additional cost, with a valid proof of purchase.

This warranty is only valid for manufacturing faults and defects, it does not cover general wear and tear or change of mind.

Exclusions:
- Broken chain
- Tarnishing
- Lost or damaged stones or pearls

Molten Store does not take responsibility for lost jewellery.

Fine jewellery

Our fine jewellery is covered by a 12 month warranty period from the date of purchase.

If your fine jewellery is damaged or broken within this period, you are entitled to the following services:
- Clasp replacement
- Gemstone re-securing
- Re-shanking

All fine jewellery purchases are eligible for one complimentary professional cleaning and rhodium plating service. Additional services are available at an extra cost.

This warranty is only valid for manufacturing faults and defects, it does not cover general wear and tear or change of mind.

Exclusions:
- Damaged or lost gemstone
- Accidental damage (scratches, dents or breakage resulting from unintended impact or accidents)
- Broken chain

Molten Store does not take responsibility for lost jewellery.

Get in touch

If you wish to make a warranty claim please visit us in-store, or contact our friendly customer service team at customercare@moltenstore.com

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