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If you wish to make a warranty claim please visit us in-store, or contact our friendly customer service team at customercare@moltenstore.com
Warranties
Demi Fine Jewellery
Demi Fine jewellery is covered by a three-month manufacturing warranty for genuine manufacturing faults affecting the structural integrity of the piece. Claims are assessed individually by our boutique team.
Demi Fine rings cannot be resized.
This warranty is in addition to your rights under Australian Consumer Law, which are not limited by it.
The three-month warranty period begins on the date of delivery for online orders and the date of purchase for in-store orders.
For a covered manufacturing fault within this period, if our team is unable to repair the piece, we offer a replacement at no additional cost, with valid proof of purchase.
This warranty does not cover general wear and tear, change of mind or lost jewellery.
Read the full Demi-Fine Jewellery Warranty, including coverage and exclusions.
- Broken chain
- Tarnishing
- Lost or damaged stones or pearls
Fine Jewellery
Our fine jewellery is covered by a 24 month manufacturing warranty period from the date of purchase.
If your fine jewellery has a manufacturing fault or defect within this period, you are entitled to the following services:
- Clasp replacement
- Gemstone re-securing
- Re-shanking
Complimentary in-store cleaning is available for fine jewellery. White gold rings include one complimentary rhodium re-plating service within 12 months of purchase. Additional services may incur a fee. We honour complimentary services promised at the time of an earlier purchase.
This warranty is only valid for manufacturing faults and defects, it does not cover general wear and tear or change of mind.
Molten Store does not take responsibility for lost jewellery.
This warranty is in addition to your rights under Australian Consumer Law, which are not limited by it. Read the full Fine Jewellery Warranty & Aftercare terms.
- Damaged or lost gemstone
- Accidental damage (scratches, dents or breakage resulting from unintended impact or accidents)
- Broken chain
Vintage Jewellery
We take great care in preserving the beauty and integrity of our vintage pieces. As with all vintage jewellery, natural signs of wear are part of its unique character and history.
Every vintage piece in our collection has been thoughtfully sourced and carefully evaluated by our experts. Where possible, we provide information on hallmarks, maker’s marks, or independent valuations.
Each piece undergoes a detailed assessment and restoration process before it is made available for purchase, ensuring it meets our high standards for second-hand fine jewellery. The condition of each piece is detailed and available at the time of purchase.
We offer one complimentary ring resizing within two months of purchase, within the reasonable capability of each piece (as determined by our jewellers).