Processing

Orders may take 2–3 business days to prepare before dispatch. Delivery estimates begin from the date of dispatch and do not include delays caused by customs.

Australian shipping

Express shipping is A$9.95 for orders under A$99. Express shipping is complimentary for orders of A$99 or more. Signature or Authority to Leave is available as configured at checkout.

Once your order has been dispatched, we will email your tracking number.

Click + Collect

Shop online and collect your finery from our James Street boutique at a time that is convenient for you. Select Click + Collect at checkout. We will email you when your order is ready for collection, usually within a few hours of purchase during boutique opening hours.

Please bring photo identification when collecting your order. If someone else will collect on your behalf, contact us to let us know.

International shipping

International orders below A$2,000 can be sent with tracked Australia Post Standard or Express delivery. Rates and estimated delivery timeframes are shown at checkout in Australian dollars.

Destination	Standard	Express
New Zealand	A$35 · 4–7 business days	A$45 · 2–5 business days
Japan	A$45 · 4–7 business days	A$65 · 3–5 business days
United States	A$55 · 5–9 business days	A$75 · 3–6 business days
United Kingdom	A$55 · 4–7 business days	A$75 · 3–5 business days
Eligible European destinations	A$55 · 7–25 business days	A$75 · 4–15 business days

International orders of A$2,000 or more are sent by Secure International Express through a specialist shipping partner for a flat A$75. This service includes tracking and signature on delivery.

International availability is determined at checkout. European delivery currently excludes Russia, Belarus and Ukraine. If your destination does not appear, please contact us before ordering.

Duties and taxes

For United States orders below A$2,000, Molten Store prepays applicable import duties and taxes.

For all other international orders, including United States orders of A$2,000 or more, Molten Store arranges export and delivery, while the recipient is responsible for destination import duties, taxes, clearance and handling charges. These charges are not included in the order total and may be payable before delivery.

Import charges vary by country, order value and product classification.

Tracking and delivery timing

All international services include tracking. We will email your tracking details after dispatch.

Delivery timeframes are estimates only and begin once your order has been dispatched. Customs processing, regional and remote delivery may add time.

Additional information

We declare the genuine sale value of every international order. If you need help with a delivery, we are here to help.