Holiday cut-off dates

We can't wait to help you create magic this holiday season. Need a gift before 25th December, 2023? Shop with two-hour Click and Collect, or choose an e-gift card and let them decide.

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Christmas shipping cut-off dates

To receive your online purchase before the 25th of December, we recommend ordering your parcels as early as possible, and by 12pm on the following express postage cut-off dates:

• Within Australia (excl. WA + NT): 21st December, 2023

• WA + NT: 20th December, 2023

For international cut off dates, please read here.

Please note that we are currently experiencing dispatch delays due to a high volume of orders.

Click and Collect

Missed our shipping cut-off dates? Shop online and pick up your finery in store at a time that is convenient for you. Simply select Click + Collect as your method of delivery at checkout.

Dispatch times

We aim to dispatch your orders as soon as possible, but please note that we may experience delays during the busy sale and holiday season.

Custom and resizing

To receive your custom order or ring resize prior to 25th of December, please finalise your purchase by the following dates:

• Diamond bands: 20th October, 2023

• Custom engagement rings: 27th October, 2023

• Custom jewellery: 27th October, 2023

• Plain bands: 1st December, 2023

• Ring resize: 19th December, 2023

Extended returns

Starting on November 1st, we are pleased to introduce an extended returns policy for all in-store purchases, including those made through click-and-collect. Any purchases made in-store or via click-and-collect from November 1st until Christmas will enjoy an extended returns policy, allowing returns to be made until January 4th. Please note that as stated in our returns policy, in-store and click-and-collect purchases are entitled to an exchange or store credit, and not a refund.