Fine jewellery is made to be enjoyed. A little thoughtful care helps you wear, clean and store the piece you love with confidence. If something feels different or you are unsure what your piece needs, our team can help.
A little awareness around daily wear helps protect the shape, settings and finish of fine jewellery. Beauty products are best applied before jewellery goes on, giving perfume, lotions and cosmetics less opportunity to settle on the piece.
Jewellery also benefits from being set aside for showering, swimming, sleeping, exercise, gardening, washing dishes and other hands on or high impact activities. Pressure from weights, heavy bags, hard surfaces and repeated contact can change the shape of precious metals, while knocks and snags can affect stones, settings and chains.
Layering can be part of how you wear your jewellery. The main consideration is weight and movement, as significantly heavier pieces can pull unevenly on finer chains and settings. Clasps are best handled gently rather than pulled or strained.
Different gemstones and settings respond differently to wear. If you are unsure about a particular piece, our team can help with advice specific to its materials and construction.
Separate storage helps pieces keep their finish and reduces unnecessary contact between stones and metal. A soft lined box or pouch with some space between pieces is a simple starting point, with stored jewellery kept away from perfume and moisture.
Diamonds can scratch other gemstones and even one another, so diamond jewellery is best kept apart from other pieces. Fine chains are easier to protect when they are stored flat and clasped where practical, which can help reduce tangles, kinks and pulling.
A cleaning method must suit every gemstone and the setting in the complete piece, including smaller stones around the focal stone. Treatments can also affect what is suitable.
If you are unsure about a stone, setting, treatment or cleaning method, ask our team before cleaning at home.
Ask our team before cleaning emerald or opal jewellery at home.
Use only when our team has confirmed that ultrasonic cleaning is suitable for the individual stone and setting. Material specific restrictions below still apply.
Only use this method once you know it suits the complete piece. Warm water and mild dish soap can be used for suitable diamond jewellery and many durable gemstones.
Avoid harsh chemicals and abrasive cleaners.
Fine jewellery changes with wear. Fine scratches can develop in gold, a rhodium finish on white gold gradually wears, and platinum can develop a matte patina. These can be normal signs of wear.
Ask our team to assess your piece if you notice:
Noticing a change early can help reduce the chance of a more extensive repair. Tell us what you have noticed and, if you know it, the piece name or order reference. Neither is required. Our team can advise on the gemstone, metal and construction of your piece, including questions about wear or cleaning.
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Choose any gemstone, metal or design details you know. You can choose more than one, and you do not need to know every detail of your piece.
These are individual care notes for the details you selected. They do not determine a cleaning method for the complete piece. Any cleaning method must suit every gemstone and the setting, including smaller stones around the focal stone. If you are unsure about a stone, setting, treatment or method, ask our team before cleaning.
If you do not know whether your piece contains a gemstone, ask our team before cleaning at home.
Ask about your pieceDiamonds are highly resistant to scratching, but hardness does not make them resistant to every kind of damage. A sharp impact can chip exposed edges, points and corners.
Diamonds can also scratch other gemstones and one another, which is why separate storage matters. If the complete piece is suitable, diamond jewellery may be cleaned using the warm water and mild dish soap method above.
The natural inclusions that give salt and pepper diamonds their character also call for more considered wear. Protect them from knocks and remove them for heavy or high impact activity.
Do not use a home ultrasonic cleaner. Ask our team for cleaning advice for the individual piece.
Sapphires and rubies are relatively hard gemstones and can suit frequent wear, but a hard knock can still chip an edge or exposed area.
They are best set aside for high impact or repeated contact activities and stored separately in a soft lined box or pouch.
Tourmaline benefits from a little more care around knocks and repeated contact.
If the complete piece is suitable, it may be cleaned using the warm water and mild dish soap method above. Do not use ultrasonic or steam cleaning.
Spinel wears well with thoughtful handling, particularly around knocks and repeated contact.
If the complete piece is suitable, it may be cleaned using the warm water and mild dish soap method above. Do not use a home ultrasonic cleaner. Inclusions, fractures or filling can affect whether ultrasonic or steam cleaning is suitable, so ask our team if you are unsure.
Morganite and aquamarine benefit from protection from knocks and repeated contact.
Suitability for ultrasonic or steam cleaning depends on the individual stone and the setting. Inclusions, fractures, filling or other treatment history can matter, and that history may not always be known, particularly for externally sourced gemstones. Do not use a home ultrasonic cleaner unless our team has confirmed that it is suitable for the individual stone and setting.
Emerald is better suited to occasional rather than constant wear and benefits from protection from knocks, pressure and heat.
Ask our team before cleaning emerald jewellery at home. Do not use ultrasonic or steam cleaning.
Opal is softer and benefits from considered handling. Protect it from knocks, heat, sudden temperature changes and harsh chemicals.
Ask our team before cleaning opal jewellery at home. Do not use a home ultrasonic cleaner.
Amethyst and citrine benefit from considered wear, particularly around knocks and repeated contact. Separate soft lined storage helps reduce unnecessary scratching and contact with harder jewellery.
For citrine, avoid steam and heat. Ultrasonic suitability can depend on inclusions, treatments and the complete piece. If your piece contains amethyst, or you are unsure how either stone should be cleaned within the complete piece, ask our team before using a method beyond the guidance already confirmed for it.
Peridot and topaz benefit from protection from knocks and pressure, and rapid or abrupt temperature changes are best avoided.
If the complete piece is suitable, it may be cleaned using the warm water and mild dish soap method above. Do not use ultrasonic or steam cleaning.
Gold naturally develops fine scratches with wear and can change shape under pressure.
Heavy pressure, hard impacts and activities that place force through rings or settings are best avoided.
White gold is typically finished with rhodium, and that surface finish gradually wears with use.
The gold beneath remains malleable, so heavy pressure and hard impacts can still affect the shape of the piece.
Platinum can develop a softer matte patina as it is worn.
Platinum remains susceptible to pressure, so activities that place concentrated force through a ring or setting can affect its shape.
Fine chains can be affected by pulling, snagging and uneven weight. Significantly heavier layers can place extra strain on a finer chain, while clothing and hair can catch unexpectedly.
Clasps benefit from gentle handling rather than pulling or placing them under strain. When not being worn, chains are best stored flat and clasped where practical.
A kinked or flattened chain, or a closure that no longer feels reliable, should be assessed rather than adjusted at home.
Bracelets naturally meet more surfaces during wear, so links, settings and closures benefit from a little extra awareness. Remove bracelets for sleeping and exercise, and store them flat and separately when they are not being worn.
For a tennis bracelet, fasten the clasp over a soft surface first, then secure the safety catch where one is present. Check the closure gently before wear.
Studs sit close to the skin and can collect residue from beauty products, so they are best put on after products are applied and removed before showering or swimming.
Hook earrings benefit from flat, separate storage and gentle handling. Loose backs, bent posts or warped hooks should be assessed rather than adjusted at home.
Huggies should be closed gently and in alignment. Remove them for sleeping and showering. If the closure no longer clicks cleanly, ask our team to assess it.
Claws experience friction against skin, fabric, other jewellery and hard surfaces, so they can gradually thin or lift with wear.
If a claw starts catching, scratching or feeling sharp, or if the stone moves or rattles, stop wearing the piece and ask our team to assess it.
The metal surrounding a hammer set stone can gradually thin with wear.
If the stone moves or rattles, stop wearing the piece and ask our team to assess the setting.
Pavé and micro settings use very small amounts of metal to hold fine stones, so pressure and heavy stacking can affect them even when the change is subtle.
It is worth looking over the setting as you wear it. Pavé and micro settings should also be professionally inspected even when the stones appear secure. If the pavé begins to look uneven or you notice movement, ask our team to assess the piece.
Fine and open bands can change shape under pressure or after snagging.
If a ring no longer sits evenly, do not try to reshape it at home. Ask our team to assess it.
If you are unsure what your piece contains, our team can help. You do not need to identify everything before asking.
If you do not know what the piece contains or which cleaning method is suitable, ask our team before cleaning at home.
If your gemstone, metal or design is not listed, or you are simply unsure, ask our team. We can help you work from the piece you have rather than asking you to identify every detail first.
Ask about your pieceFor information about professional care for fine jewellery, read about Fine Jewellery Aftercare.
