Shipping:

Orders can take 2-3 business days to process before shipping. As soon as your package has left our warehouse, you will receive a confirmation by email.

• Australian shipping: Enjoy free express shipping on all orders over $79
• International shipping: Enjoy free express shipping on all orders over $250
• Insurance: All orders over $350 are covered by complimentary insurance
• Click & Collect: Shop online and pick up your purchase in-store at no extra cost.
• See here for our full shipping policy.

Returns:

• Ready-to-ship returns: We offer exchanges or store credit on any purchases made in-store or online (excluding final sale items) within 14 days of purchase.
• Fragrance & beauty: For the health and safety of our customers, we are unable to offer returns on any fragrances or cosmetics.
• Custom jewellery: We are unable to offer exchanges or refunds on any custom, made-to-order, or resized jewellery.
• See here for our full refund policy.

Our fine jewellery is covered by a 12 month warranty period from the date of purchase.

Our demi fine jewellery is covered by a 3 month warranty period from the date of purchase. Valid for manufacturing faults and defects only.

Aura and Curio products are covered under warranty for manufacturing faults and defects only.

See here for our full warranty policy.