Returns & Exchanges

Online Returns

You’re welcome to return an online purchase for a refund, exchange or a store credit within 14 days of delivery. Contact us with your preference and we’ll happily assist, guiding you on how to return your finery. Item/s must be unworn, unused and in original packaging with proof of purchase/order number supplied. Please note that we’re unable to offer returns for 'final sale' products, customised items (including re-sized & custom orders), bespoke items or for fragrances or pierced earrings due to hygiene reasons. Any gift-with-purchase items received with your order will also need to be returned in order to qualify for a refund.

In Store Returns

We offer exchanges or store credit on any purchases made in store or online within 14 days of purchase, provided proof of purchase can be supplied. Item/s must be unworn, unused and in original packaging with proof of purchase/order number supplied. Please note we do not offer change of mind refunds. Please note that we’re unable to offer returns for 'final sale' products, customised items (including re-sizes), bespoke items or for fragrances or pierced earrings due to hygiene reasons. Any gift-with-purchase items received with your order will also need to be returned, in order to qualify for a return.

Laybys

We offer layby for all purchases over $450 in store & over the phone. A 30% deposit is required at the time of layby. The layby must be paid off in full, within the time period relevant to purchase price term, If the layby is cancelled the 30% deposit is retained as a cancellation fee. All laybys are under our In Store Returns Policy. Photo ID must be shown when picking up laybys.

Purchases under $2000 - 6 week layby term
Purchases from $2000 - $5000 - 8 week layby term
Purchases over $5000 - 12 week layby term

To read our full terms and conditions, please click here.