Online returns

You’re welcome to return an online purchase via post or to one of our boutique locations for a refund, exchange, or store credit within 14 days of delivery. Contact us with your preference and we’ll happily assist, guiding you on how to return your finery.

Item/s must be unworn, unused and in original packaging with proof of purchase/order number supplied. Please note that we’re unable to offer returns for 'final sale' products (including Jumble Sale), customised items (including re-sized & custom orders), bespoke items, or fragrances or pierced earrings due to hygiene reasons.

Any gift-with-purchase items received with your order will also need to be returned in order to qualify for a refund.

In-store returns

We offer exchanges or store credit on any purchases made in store or online within 14 days of purchase, provided proof of purchase can be supplied.

Item/s must be unworn, unused and in original packaging with proof of purchase/order number supplied. Please note we do not offer change-of-mind refunds. We’re unable to offer returns for 'final sale' products (including Jumble Sale), customised items (including re-sizes), bespoke items, or for fragrances or pierced earrings due to hygiene reasons.

Any gift-with-purchase items received with your order will also need to be returned, in order to qualify for a return.

Layby

For current layby eligibility, payment and cancellation terms, see our Layby page.

These terms apply to new layby agreements only. Existing laybys continue under the terms agreed when they began.